Two challenging questions to keep you values based and customer focused.

  How do you evaluate, on an ongoing basis, whether you are on the ethical “right track” in building quality customer relationships that are aligned with your corporate values? Here are two questions for ongoing ethical reflection: 1. Is what you do, in line with your organization’s values and objectives? 2. Will the decision result…

How can you improve your ethics training in 2015?

Here’s a check list to help you evaluate how your ethics training is going so far this year to help you plan your ethics training for the rest of 2015. Consider these 10 questions as part of your annual ethics training evaluation. 1. Is there ethics training for employees on all levels? 2. How is…

Ethics training or lack thereof reveals your values and priorities.

I was having a conversation a week ago with the General Counsel for a major Pharmaceutical company and he was explaining to me the very comprehensive compliance training that they require of all their employees yearly. I then asked him, how much of that training was in ethics? He thought for a minute said, “that…

Compliance(knowledge) and Ethics(wisdom): This the link to more effective training.

  Which is easier to teach/train on knowledge or wisdom? Knowledge is “the stuff”, the information and wisdom is what you do with than “stuff” or information. Is your compliance training based solely on knowledge ,i.e. here’s what the law states and thus we do it or does your compliance training also focus on the…

Compliance or Ethics: Which gets most of your training dollars?

  One of the topics that has drawn much response from one of my postings on social media was the confusion about the term; compliance/ethics officer. Compliance is not ethics and ethics is not compliance. They are related but not the same. For example, if you look at practically any compliance/ethics position, it describes legal…